Virus Protection FAQ

Below are answers to some of the most common questions users have about virus protection. If you have a question about virus protection that is not answered below, feel free to contact us.
Why are my ESET Antivirus updates failing?

One of the easiest ways to repair common issues with ESET updates is to reinstall the program. For instructions on installing ESET Antivirus please contact us.
What should I do if I suspect my computer is infected?

If you suspect your computer ia infected, first (if possible) take your computer off the network by unplugging the network connection. This prevents viruses from further infecting your machine, as well as prevents the infection on your computer from spreading to other computers. Next, run a scan of whatever antivirus software you use (we recommend ESET Antivirus). If after the scan your computer still appears to be infected, call our support number to contact us.
How can I delete infected files?

If you run ESET Antivirus and it finds infected files, it will give you the option to delete these files.  In some cases ESET will delete the files for you.
Can I run two virus scan software apps?

We do not recommend running two different virus scan software applications concurrently. Often two different applications will each install their own automatic file scan utility, which can cause the applications to fight for the same resources, or even flag each other as malware. On the other hand, running anti spyware/adware applications at the same time as virus scanning applications usually works well. For example, having Spybot S&D or Ad-Aware installed at the same time as ESET Antivirus is fine.