Client Support Services
Client Support Services
Our friendly, dedicated, and highly-skilled staff can provide support for all of your hardware and software needs.
Get Help From Client Support Services
We're here to help you with your technological needs including, but not limited to, computer, smartphone, tablet and printer issues.
Avaliable to assist you:
Monday-Friday: 9am - 5pm
Location: CGIS Knafel Building, 1737 Cambridge Street, Cambridge MA
Zoom resources:
Get help
Self Service Resources
Connecting via VPN
Use VPN to access your network space while off campus
Connect via VPN information
Virus Protection
We provide virus protection software and services, as well as virus removal assistance
Virus protection information
Connecting to the Network
Use a network drive to securely store your files within the Harvard network
Connecting to the Harvard Network information
Confidential Data
We can assist in handling confidential data using secure storage methods
Confidential data information
Our Services
Desktop Services
We can help you with any technical and software challenges associated with your computer, tablet, printer, phone or handheld device.
more about desktop services
RCE Support
The Research Computing Environment provides free, remote, persistent access to a powerful cluster of servers to use statisticial software and perform other research computing tasks.
Learn more about RCE support
Security Support
The Client Support Services group supports clients in setting up and maintaining systems that are secure for use with confidential information.
learn more about security support
Travel Consultation
Get your technology set up for traveling abroad
learn more about travel consultation
Tech Disposal
We have a variety of hardware and software solutions available to safely erase data on your system or to determine how to destroy the hard disk and recycle a system or device.
learn more about tech disposal
Common Support Requests
Network Drives (Q)
Departmental file shares provide a location for staff to store and share files and here are some insructions on how you can access these files on and off campus.
learn more about network drives
Printing
We install, troubleshoot, maintain, and recycle printers for all affiliates. We support many brands and models of printers and are happy to assist with your printing needs.
learn more about printing services
Wifi Network Access
All computers, tablets, smart phones must be registered for use before they are able to connect to the Harvard network. The registration process differs based on the type of connection you are trying to access.
learn more about wifi access
Onboarding
First day at work is always very overwhelming, and we are here to help you get setup with your office system, phone, email, printer and many other services based on your role at your department.
learn more about onboarding services
Still Need Help?
If you have any questions or need assistance with any of the services above, or any other general computing issue, please contact us.